Refund Policy

1. Eligibility for Refunds:
1.1 Refunds apply only to products purchased directly from Luna Trends. Purchases made through third parties, distributors, or retailers are subject to the refund policies of those entities.

2. Damaged or Defective Products:
2.1 If you receive a defective or damaged item, please contact our customer service team at contacto@lunatrends.com within 7 days of receipt. We will evaluate the case to arrange a return or replacement.

3. Return Process:
3.1 To initiate a return, contact our customer service team providing the order number, a description of the issue, and, if possible, photos of the product.

3.2 Our team will guide you through the procedure and, when applicable, provide a return shipping label.

4. Refund Method:
4.1 Refunds will be credited to the same payment method used at the time of purchase.

4.2 Processing the refund may take up to 30 business days after receiving and inspecting the returned item.

5. Non-Refundable Items:
5.1 Some products are not eligible for refunds, including gift cards, downloadable software, and personalized or custom-made items.

6. Currency and Price Conversion:
6.1 All prices published on our website are expressed in United States Dollars (USD), unless otherwise stated.

6.2 Luna Trends does not assume responsibility for conversion errors, misunderstandings regarding the currency, or additional charges applied by banks or payment platforms.

6.3 We recommend carefully reviewing the exchange rate and currency before confirming your purchase.

6.4 Refund requests based solely on currency confusion will not be accepted as valid under this policy.