Shipping Policy

Order Processing:

1.1 All orders are processed and prepared for shipment within a maximum of 2 business days after purchase, excluding weekends and holidays.

1.2 Once the order has been dispatched, the customer will receive a confirmation email with the corresponding tracking information.

Shipping Methods:

2.1 Luna Trends offers standard shipping options, and in some cases the possibility of express shipping with an additional fee.

2.2 Delivery times vary depending on the type of shipping selected and the destination address.

2.3 Transit time may extend up to 15 business days, depending on the location and the service chosen.

2.4 Estimated delivery times do not include delays caused by customs processes in the destination country, which are beyond our control.

Shipping Rates:
3.1 Shipping costs are calculated based on the weight of the product and the customer’s location. The final amount will be displayed during checkout.

International Shipping:
4.1 Luna Trends ships internationally to selected destinations. Prices and delivery times vary by region.

4.2 Any taxes, duties, or customs fees applicable to international shipments are the responsibility of the customer.

Address Accuracy:
5.1 It is the customer’s responsibility to provide correct and complete shipping information. Additional charges may apply if corrections are needed.

Lost or Stolen Packages:
6.1 Luna Trends is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. In such cases, we recommend contacting the courier company directly.

Order Tracking:
7.1 Customers can check the status of their purchase using the tracking number provided.

7.2 If any issue arises with tracking or delivery, our customer service team is available at contacto@lunatrends.com.

Shipping Delays:
8.1 Luna Trends is not responsible for delays caused by external factors such as weather conditions, courier incidents, or other circumstances beyond our control.

Returns Due to Shipping Issues:
9.1 If a package is returned due to incorrect address information or other shipping-related issues, the customer will bear the additional costs for reshipment.

Contact:
10.1 For any questions or concerns regarding this Shipping Policy, you may contact us at contacto@lunatrends.com.

Policy Updates:
11.1 Luna Trends reserves the right to modify or update this Shipping Policy at any time. Any changes will be communicated through notices on our website.

By completing a purchase at Luna Trends, you confirm that you have read and accepted the terms of this Shipping Policy.